Service Quality Assurance Officer at United Bank for Africa Plc – Lagos, Nigeria

Item	Details
Company	United Bank for Africa Plc (UBA)
Location	Lagos, Lagos State
Employment Type	Full-Time, On-Site
Salary	Not specified by the employer
Qualification	Bachelor’s Degree in Business, Finance, Quality Management or a Related Field (Preferred)
Experience	Entry Level; Experience in Banking, Financial Services or Customer Service Quality Roles Is an Advantage
Application Deadline	Not specified by employer
Number of Openings	Not specified

About This Opportunity

United Bank for Africa Plc (UBA) is recruiting a Service Quality Assurance Officer for its operations in Lagos State. This is a full-time, on-site role at entry level, sitting at the point where customer experience meets compliance. The officer checks how well customer service interactions, internal processes and transactions measure up against the bank’s own service standards and the regulatory requirements that govern banking in Nigeria. Where service falls short, the role is expected to spot the gap, explain what caused it and help the responsible teams put it right. It suits a graduate with a background in business, finance or quality management who is analytical, communicates clearly and wants to build a career in service quality inside one of Africa’s largest banking groups. The official advert states no closing date, so interested candidates should apply promptly while the vacancy remains open.

Key Responsibilities

• Watch and assess customer service interactions, service processes and transactions to confirm they meet the bank’s service standards and regulatory requirements.
• Carry out regular quality checks across the bank’s service channels.
• Identify gaps in service delivery wherever they appear.
• Recommend practical improvements to close identified service gaps.
• Support the rollout of corrective actions that address quality findings.
• Prepare quality reports for management use.
• Analyse trends in customer feedback to show where service is improving or slipping.
• Work with branch and operations teams to raise the standard of service delivery.
• Take part in internal audits that relate to customer experience.
• Support training and coaching initiatives that promote consistent, high-quality service across the organisation.

Requirements And Qualifications

• Strong skills in quality assurance and quality control, including the ability to design service quality standards and metrics and apply them in practice.
• Experience in quality management and quality auditing, covering process reviews, documentation and compliance monitoring.
• Familiarity with Good Manufacturing Practice (GMP) or an equivalent structured quality framework, and the ability to adapt those principles to a service environment.
• Strong analytical and problem-solving skills, with proficiency in data analysis, reporting tools and root cause analysis.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and give constructive feedback.
• A bachelor’s degree in Business, Finance, Quality Management or a related field is preferred.
• Relevant professional certifications in quality or service management are preferred.
• Previous experience in banking, financial services or customer service quality roles is an advantage.
• Familiarity with regulatory and risk requirements in the financial sector is an advantage.
• The official advert lists this role at entry level and does not state an age limit or an NYSC requirement.

Salary And Benefits

Not specified by the employer.

The official advert does not state a salary figure or a benefits package for this role. Candidates should treat any salary figure quoted by third-party websites with caution, as UBA has not published one for this vacancy.

How To Apply

1. Open UBA Group’s official job posting for the Service Quality Assurance role using the apply link below.
2. Read the full role description and qualifications on the official posting and confirm that you meet them.
3. Sign in as directed on the posting and select the apply option.
4. Complete the application and submit your CV and any information requested through the official posting.
5. Apply here: https://www.linkedin.com/jobs/view/4484437810/

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Our Tips For This Role

• Put your degree and any quality or service management certification near the top of your CV: a bachelor’s degree in Business, Finance, Quality Management or a related field is preferred, and relevant certifications are also preferred.
• Give concrete examples of quality assurance and quality control work, including designing service quality standards and metrics, process reviews, documentation and compliance monitoring.
• Show your analytical side with evidence: the role requires data analysis, reporting tools and root cause analysis, and the officer prepares quality reports and analyses trends in customer feedback for management.
• Use the entry-level status to your advantage: previous experience in banking, financial services or customer service quality roles is an advantage only, so highlight transferable customer service experience clearly if you are early in your career.
• Apply promptly through the official LinkedIn posting: the advert states no closing date, so the vacancy can close while it remains your only application route.

About United Bank for Africa Plc

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions.
The group serves more than 35 million customers through over 1,000 branches in 20 African countries.
It provides a broad range of retail and corporate banking services.
Its strengths include innovative cross-border payments, trade finance and investment banking.
UBA also has offices in New York, London, Paris and Dubai, linking African businesses to global financial centres.
The group emphasises customer-centred solutions, operational excellence and sustainable growth.
Its Nigerian operations are headquartered in Lagos, where this role is based.

Frequently Asked Questions

What Is The Application Deadline For This Role?
The employer has not specified a closing date on the official advert. The posting was still live on the verification date, so apply as early as possible.

What Qualification Do I Need To Apply?
A bachelor’s degree in Business, Finance, Quality Management or a related field is preferred, together with relevant professional certifications in quality or service management. Experience in banking, financial services or customer service quality work is an advantage, and the role is listed at entry level.

Where Is This Job Located?
The role is based in Lagos, Lagos State, and the official advert describes it as a full-time, on-site position.

What Is The Salary For This Role?
The employer has not specified a salary for this role on the official advert, and no benefits package is stated.

How Do I Apply For This Job?
Apply through UBA Group’s official job posting using the apply link in the How To Apply section above. That posting is the employer’s own application route for this vacancy.

Verified on 11 November 2026 — the official advert and application link were checked on this date.

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